FAQ

About Chillur

What is Chillur

Chillur is a cryptocurrency microinvesting application. We provide a service to invest into a diversified cryptocurrency portfolio. We aim to enable Australians to build positive, sustainable cryptocurrency investing habits.

How does Chillur work?

Chillur allows you to invest money into a diversified cryptocurrency portfolio. You decide the amount and the frequency of investment and we invest these funds into a diversified portfolio that we maintain for you.

Opening a Chillur account

What do I need to get started?

You need a valid email address to sign up for a new Chillur account and your personal profile and banking information to activate your account and start investing.

Is there a minimum amount required to invest into Chillur’s cryptocurrency portfolio?

$5 per month. That’s the smallest investment that you can make through Chillur. And we don’t start charging your monthly account fee till your first investment.

Can I withdraw my money or close my account at any time?

Yes, you can close your account anytime by filling out the ‘Close account’ from your account. And you can withdraw funds at any time from the ‘Withdraw’ section.

My Chillur portfolio

What is the Chillur 10 portfolio?

The Chillur 10 portfolio is an index portfolio that comprises 10 of the major cryptocurrencies that includes Bitcoin, Ethereum, XRP and Cardano.

To learn more, check out our post on how we structured the Chillur cryptocurrency index portfolio.

Can I invest only in Bitcoin?

You cannot invest in only one coin or your preferred combination of coins.

Is there risk involved in my crptocurrency investment?

Yes. Cryptocurrencies are highly volatile investments. It involves a substantial risk of loss and its performance is unpredictable. This makes cryptocurrency investing a very high risk investment option.

Deposits and Withdrawals

Can I withdraw my money whenever I want?

Yes, you will be able to withdraw your funds whenever you want. It can take upto 5 business days for the funds to reflect in your bank account due to bank transfer times.

How long does it take to transfer money from my bank account into my Chillur account?

It takes 2-5 business days for transfers from your bank account to the Chillur bank account. Once the funds have cleared in the Chillur bank account, they are invested into your portfolio within 24 hours.

Is there a limit to how much money I can deposit at one time?

No there isn’t. Larger amounts may require regulatory approvals and therefore may take longer to reflect in your portfolio.

Is there a limit to how much I can withdraw at one time?

Yes, the current limit is $100 daily, subject to current balances.

Security

Why does Chillur need my personal information & my bank account information?

Chillur is regulated by AUSTRAC and fall under their regulatory and compliance requirements. As part of our KYC obligations, we are required to verify your personal information and government issued documents. As part of our Anti-Money Laundering obligations, we can only accept funds from your personal bank account. That is why we need to ask for and store this information.

We use a third-party authorised service provider called RapidID for our KYC and AML verifications.

Fees and Pricing

How does Chillur make money?

It is completely free to open a Chillur account and we don’t charge any fees till your first investment. After you make your first investment, we charge $2.50 per month.

How and when does Chillur receive its fee?

Fees are charged on the 28th of every month starting once you make your first investment. Fees are automatically deducted from your portfolio balance.

Are there withdrawal or exit fees?

No, it is free to withdraw money or close your Chillur account.

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